Privacy policy

PRIVACY POLICY

Last Updated: August 17, 2026

At RidgeWord, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how RidgeWord collects, uses, stores, and protects information when you visit or make a purchase from ridgeword.com (the "Website").

By using our Website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our Website, place an order, create an account, contact us, or otherwise interact with our services, we may collect certain information.

Personal information may include:

- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment and transaction information
- Order information
- Account information
- Customer service communications
- Information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our Website, including:

- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website or source
- General location information
- Website usage and interaction information

2. HOW WE COLLECT INFORMATION

We may collect information in several ways, including when you:

- Visit or browse our Website
- Create an account
- Place an order
- Subscribe to our email communications
- Contact our customer service team
- Submit a form or request
- Interact with our Website or advertisements
- Participate in promotions or other activities

Some information may also be collected automatically through cookies and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

- Process and fulfill your orders
- Process payments
- Provide shipping and delivery services
- Communicate with you about your orders
- Provide customer support
- Respond to questions and requests
- Maintain and improve our Website
- Personalize your shopping experience
- Detect and prevent fraud, abuse, or unauthorized activity
- Maintain Website security
- Send promotional emails when permitted by law
- Analyze Website traffic and performance
- Comply with applicable legal and regulatory requirements

4. PAYMENT INFORMATION

Payments made through our Website may be processed by third-party payment providers.

RidgeWord does not generally store your complete credit card number or payment authentication information on our own servers.

Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to help operate, secure, and improve our Website.

Cookies may be used to:

- Remember your preferences
- Keep items in your shopping cart
- Process orders
- Understand how visitors use our Website
- Improve Website performance
- Provide relevant advertising and marketing
- Measure advertising effectiveness

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

6. SHOPIFY

Our online store is powered by Shopify.

Shopify may collect and process information necessary to provide ecommerce services, including information related to your visits, orders, payments, and interactions with our Website.

Shopify's handling of personal information is governed by its own privacy practices and policies.

7. SHARING YOUR INFORMATION

We may share your personal information with trusted service providers when necessary to operate our business and provide services to you.

These service providers may include:

- Payment processors
- Shipping and delivery providers
- Ecommerce and technology providers
- Website hosting and analytics providers
- Customer service providers
- Marketing and advertising service providers
- Fraud prevention and security providers

We may also disclose information when required by law, legal process, government request, or when necessary to protect our rights, customers, Website, or business.

We do not sell your personal information as a standalone product.

8. THIRD-PARTY SERVICES

Our Website may use third-party services, applications, advertising platforms, analytics providers, social media services, or other technologies.

These third parties may collect or receive certain information according to their own privacy policies.

We recommend reviewing the privacy policies of any third-party services you interact with.

9. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send you information about:

- Products
- Promotions
- Special offers
- New products
- Website updates

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, or customer service messages.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

- Provide our services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
- Enforce our agreements

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.

12. CHILDREN'S PRIVACY

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information.

13. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain privacy rights regarding your personal information.

These rights may include:

- The right to request access to personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of certain personal information
- The right to request information about how your personal information is collected and used
- The right to opt out of certain marketing communications
- The right to exercise applicable privacy rights without unlawful discrimination

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

14. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the ability to request information about the categories of personal information collected, the purposes for which information is used, and certain rights regarding access, correction, deletion, or restriction of personal information.

California residents may contact us to exercise applicable privacy rights.

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

15. DO NOT TRACK

Some web browsers may transmit "Do Not Track" signals or similar preferences.

Because there is currently no universally accepted standard for responding to such signals, our Website may not respond to all browser-based Do Not Track signals.

16. DATA TRANSFERS

Because we work with service providers and technology providers that may operate in different locations, your personal information may be processed or stored in countries other than the country where you reside.

We take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

18. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

RidgeWord

Website: ridgeword.com

Email: support@ridgeword.com

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable laws.