Shipping policy

SHIPPING POLICY

Last Updated: August 17, 2026

At RidgeWord, we work to process and deliver your order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from ridgeword.com.

1. ORDER PROCESSING TIME

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, promotions, holidays, or other unexpected circumstances, processing may take additional time.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

2. SHIPPING TIME

For orders shipped within the United States, the estimated delivery time is generally:

Standard Shipping:
3–7 business days after the order has been processed and shipped.

Some products may require additional time due to their size, weight, availability, warehouse location, or shipping method.

Estimated delivery times are not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, transportation delays, and other circumstances beyond our reasonable control.

3. SHIPPING COSTS

Shipping costs are calculated and displayed during checkout based on the destination, product, shipping method, package size, weight, and other applicable factors.

Any available free-shipping promotions will be clearly displayed on the Website or during checkout.

4. SHIPPING DESTINATIONS

RidgeWord primarily ships orders within the United States.

Shipping availability may vary depending on the product and destination.

Some products may not be available for delivery to certain locations, including remote areas, P.O. boxes, military addresses, or restricted destinations.

If a product cannot be shipped to your selected address, you may be contacted for an alternative shipping arrangement or order cancellation.

5. ORDER TRACKING

When tracking information is available, it will be provided through the shipping confirmation email.

Please allow some time for tracking information to become active after the carrier receives the package.

Tracking updates are provided by the shipping carrier and may not appear immediately.

RidgeWord is not responsible for delays in tracking updates provided by the carrier.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

- Full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Phone number, when required

If an incorrect or incomplete address is provided, the order may be delayed, returned to the sender, or require additional shipping charges.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible at:

Email: support@ridgeword.com

We will make reasonable efforts to update the address before the order is processed or shipped. However, we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

7. LOST, STOLEN, OR MISDELIVERED PACKAGES

Once an order has been delivered according to the carrier's tracking information, customers are responsible for checking the delivery location and contacting the carrier if the package cannot be located.

If your tracking information shows that the package was delivered but you cannot find it, please:

- Check around your delivery location
- Check with household members or neighbors
- Contact the shipping carrier
- Contact us if further assistance is needed

We will make reasonable efforts to assist with carrier investigations when appropriate.

8. DAMAGED PACKAGES

Please inspect your package when it arrives.

If your order arrives visibly damaged, please take clear photographs of the package and product before disposing of any packaging materials.

If the product itself is damaged, defective, or missing parts, please contact us as soon as possible at:

support@ridgeword.com

Please include your order number, photographs or videos of the damage, and a description of the issue.

We will review the situation and determine the appropriate solution, which may include replacement parts, a replacement product, repair assistance, or a refund, depending on the circumstances.

9. DELAYED SHIPMENTS

Shipping and delivery times are estimates and may be affected by circumstances outside our control.

Possible causes of delays include:

- Severe weather
- Carrier delays
- Transportation disruptions
- High shipping volumes
- Holidays
- Incorrect or incomplete addresses
- Customs or government processing
- Product availability
- Other unforeseen circumstances

If an order is significantly delayed, please contact us so we can review the status of the shipment and assist you where possible.

10. SPLIT SHIPMENTS

Depending on product availability, warehouse location, package size, or shipping requirements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless otherwise stated at checkout.

11. LARGE OR OVERSIZED PRODUCTS

Certain products sold through RidgeWord may be large, heavy, oversized, or require special handling.

These products may have different shipping methods, delivery times, or shipping charges.

For oversized products, delivery may be made by freight carrier or another specialized delivery service.

Additional delivery requirements may apply, including appointment scheduling, curbside delivery, or other carrier procedures.

If special delivery arrangements are required, the carrier or RidgeWord may contact you using the contact information provided with your order.

12. SHIPPING CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled according to our Refund & Return Policy.

13. SHIPPING AND REFUNDS

Shipping charges are generally non-refundable unless:

- The order was shipped incorrectly
- The product arrived damaged or defective
- The return is otherwise covered by our Refund & Return Policy
- Applicable law requires otherwise

Please refer to our Refund & Return Policy for additional information.

14. CONTACT US

If you have questions about shipping or the status of your order, please contact us:

RidgeWord

Website: ridgeword.com

Email: support@ridgeword.com

We will do our best to assist you with your order and provide available shipping information.

15. POLICY UPDATES

RidgeWord may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, services, or applicable requirements.

Any updates will be posted on this page with a revised "Last Updated" date.