Refund policy

REFUND & RETURN POLICY

Last Updated: August 17, 2026

At RidgeWord, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. RETURN PERIOD

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

- Be unused and in its original condition
- Be in the original packaging, where applicable
- Include all accessories, parts, manuals, and other items originally included with the product
- Not show signs of damage, misuse, modification, or excessive wear

Certain products may have additional return restrictions due to their nature.

2. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

- Products that have been used, installed, assembled, or modified
- Products damaged through misuse, improper installation, or normal wear and tear
- Items missing original parts, accessories, or packaging when these are required for the return
- Personalized or specially configured products
- Clearance or final-sale items, when clearly identified as final sale
- Products that cannot be returned for health, safety, or sanitary reasons

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is:

- Damaged during shipping
- Defective
- Missing important parts
- Different from the product you ordered

please contact us as soon as possible and provide your order number, a description of the issue, and clear photos or videos of the product and packaging.

After reviewing the information, we may provide a replacement, replacement parts, repair solution, or refund, depending on the circumstances.

4. HOW TO REQUEST A RETURN

To request a return, please contact our customer service team at:

Email: support@ridgeword.com

Please include:

- Order number
- Customer name
- Product name
- Reason for the return
- Photos or videos, if applicable

Do not send products back before receiving return instructions from us.

Unauthorized returns may not be accepted.

5. RETURN SHIPPING

For a return due to change of mind, ordering the wrong product, or no longer wanting the item, the customer may be responsible for the return shipping cost.

If the return is due to an item being defective, damaged upon arrival, or incorrectly shipped, RidgeWord may provide return shipping instructions or otherwise assist with the return shipping costs after reviewing the case.

Return shipping costs are generally non-refundable unless the return is caused by an error on our part or a defective or damaged product.

6. REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

The refund amount may exclude non-refundable shipping charges where applicable.

Please allow your payment provider additional processing time after we issue the refund. The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

7. PARTIAL REFUNDS

In certain circumstances, only a partial refund may be issued if:

- The product shows signs of use beyond what is reasonably necessary to inspect it
- The product is returned damaged
- Parts or accessories are missing
- The original packaging or included materials are missing when they are required for the return

The amount of any deduction will depend on the condition of the returned product.

8. EXCHANGES

We generally do not offer direct product exchanges.

If you need a different product, size, model, or configuration, you may return the original eligible item and place a new order after your return is approved.

9. ORDER CANCELLATION

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to cancel the order before it has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the standard return policy may apply.

10. SHIPPING DELAYS

We make reasonable efforts to ship orders within the timeframe stated on our website.

If we are unable to ship an order within the promised timeframe, we will provide appropriate information regarding the delay and available options.

11. REFUND PROCESSING

After an approved return is received and inspected, we will process the applicable refund.

Once processed, the refund will be sent to the original payment method. The time required for the funds to appear in your account depends on your payment provider.

12. CONTACT US

If you have any questions regarding returns or refunds, please contact us:

RidgeWord

Website: ridgeword.com

Email: support@ridgeword.com

We are happy to assist you with your order and return request.